The USAG Fort Hamilton storage lots are available for use by all authorized personnel which are listed here in order of priority from highest to lowest:

• (1) Active Duty Living On Base
• (2) Active Duty Living Off Base
• (3) Reservists and National Guard Members
• (4) Military Retirees
• (5) Other DOD ID Card Holders
• (6) Tier 8 Residents and Community Partnership Agreements

Business Days are defined in this SOP as days that ODR facilities are open to the public. The business (office) days for ODR locations are as follows:

• (1) Parks and Picnic Areas: Monday-Friday
• (2) Endelgrum Bluff Rentals: Monday-Friday
• (3) Storage Facilities: Monday-Friday
• (4) Equipment Rentals: Monday-Friday
• (5) USAG Fort Hamilton ODR locations are closed on all Federal Holidays

All outdoor storage lots are accessible 24 hours, 7 days a week, and in an open unfenced area found in the northwest corner of USAG Fort Hamilton on Walke Rd. Patrons will be required at the time of application approval to accept responsibility and liability for damages or injury sustained from stored vehicle or equipment. Additionally, patrons waive the right to any such tort claim for restitution.

• (1) All patrons are responsible for reading and complying with all established rules, safety measures, and regulations pertaining to the operation of the storage lots and having personal vehicles on a military installation. Adheres to all terms and conditions as stated in the rental agreement signed at the time of registering.
• (2) All patrons are required to have at least one alternate contact listed on their rental agreement that is able to access and move their property in the event they cannot be reached.
• (3) Conduct storage of personal vehicle, POD, and/or trailer in a safe and secure manner. Store only authorized vehicles and/or equipment as indicated at the time of registration and/or assignment of storage lot.
• (4) The storage lots are not guarded and users must carry their own insurance against liability of theft, vandalism, loss of equipment, and/or damage of stored equipment.
• (5) Responsible for any damages caused to the gate, fence, and/or other renter’s vehicles and/or equipment by their actions. Patrons are responsible for payment of damages caused by collision or upset resulting from operating, towing, moving, or attempting to move items within the confines of the storage areas.
• (6) Must enroll in installment billing (auto-pay) in which billing cycles occur on the 15th of the month, unless that falls on a weekend or holiday, in which case the billing will occur on the following business day. Outdoor Recreation maintains the right to terminate a storage agreement in the event a patron refuses to participate in installment billing.
• (7) The assigned RV lot and space is for use by the renter only and for the specific vehicle(s) and/or equipment as registered at the time of rental. Spaces vary in length and price. All items being stored must be annotated on the rental agreement.
• (8) Any changes must be submitted to Outdoor Recreation in accordance with the terms and conditions outlined in the storage rental agreement. If there is a change in registration, stored property, insurance information, etc. it is the responsibility of the renter to update that information with ODR within specified time frames outlined in the rental agreement. Failure to do so may result in removal of the property at the owner’s expense.
• (9) A contract will be completed for each space assigned. The renter is responsible for keeping dates contained in the contract current. Items cannot be stored or placed in the facility prior to completion of the contract.
• (10) If the customer fails to cancel their contract either in person at ODR or by sending a request via email, it may result in rental fees and late fees being charged to their card as stated in the rental agreement.

• a. The storage lots are operated at a nominal fee to provide USAG Fort Hamilton Family, Morale, Welfare, and Recreation (FMWR) authorized patrons use of the designated storage areas. Eligibility for the use of storage lots will be IAW AR 215-1, Paragraph 7-1. The storage lots are designated an “assumption of risk area”.
• b. The storage lots are for privately owned recreational vehicles, boats, fifth wheels, vehicles, trailers, and storage pods. This space will not be used for any purpose other than long-term storage of personal property that is listed on the agreement.
• c. The patron must bring to the Outdoor Recreation Facility valid proof of insurance and valid state registrations in order to obtain a space for storage. Insurance is mandatory for use of storage facilities on USAG Fort Hamilton. Items that are contained on a trailer do not have to be insured so long as the trailer is insured or is covered by the towing vehicles existing insurance. Items that are not insured separately from the trailer cannot be removed from the trailer while on USAG Fort Hamilton Property. At a minimum, insurance must have liability insurance in the amount of $25,000 for bodily injury to one person, $50,000 for bodily injury to all persons, and $10,000 for property damage in any one accident. Mandatory “no-fault” coverage of $50,000 is also required. This is the minimum requirement per New York State law.
• d. Patrons must keep their area clean and tidy. All items must be contained within their storage lot, RV, boat, vehicle or storage container at all times. Items not contained within the stored property will be disposed of.
• e. The stored property must be parked only in the assigned space and cannot exceed the space size. If the patron does not park in his/her assigned space or is parked in a manner that blocks another patron’s rented space, ODR maintains the right to have that property towed at the expense of the owner.
• f. No maintenance activities will be conducted within the facility, other than changing of a flat tire or replacement of battery.
• g. Storage lots are intended for the storage of recreational vehicles only, unless utilizing a storage pod. Any items remaining in violation of policy after notification to the renter and past a three (3) day period will be grounds for loss of privileges to use the storage lot, and the renter will be required to vacate his/her lot within seven (7) working days.
• h. ALL vehicles/items must be well maintained, in working order, able to be moved, and not unsightly. Alarm systems for RV’s and storage units should be disabled. Storage items should not be equipped with active security cameras. Hazardous materials and perishable materials should not be stored in RV’s or storage units. Drip pans under oil containing equipment is MANDATORY. If a spill of hazardous materials or toxic substances of any quality is observed, then the ODR staff or the Directorate of Emergency Services (DES) must be notified by dialing (718) 630-4456 or (718) 630-4678. Be prepared to give the following information: the amount and type of material spilled; where the material spilled; date and time spill was observed; whether or not the spill is contained; the name, title and phone number of the person reporting. All environmental considerations must be taken into account and patrons may be held responsible for environmental damages caused by stored equipment.
• i. Renters that are delinquent in their storage lot fees are not eligible for any ODR service until fees are paid in full. Any renter failing to pay will be referred to the Chief, Business Recreation Divisions (BRD). Military Personnel (active and retired) and DoD civilians may have the debt garnished from their wages (DD139) and/or will be required to make payment at time of out-processing.
• j. Equipment left in storage lots over 60 days without payment and/or notification from the renter will be considered abandoned. The vehicles and/or equipment will be removed from the lot and towed at the expense of the owner if payment is not received after three attempts to contact them. The three attempts will occur as follows: within 3 days of completion of billing cycle where payment was not received, after 30 days of non-payment, after 60 days of non-payment.
• (1) Within 3 days of the first billing cycle (15th of each month) where payment was not received, ODR Staff will attempt to contact the patron by telephone and email, as provided on their signed rental agreement, to inform them of the account balance. This information will be documented on the correspondence list in the patron’s file.
• (2) If ODR has not received payment or updated payment information by the next month’s billing cycle (30 days after first declined charge) ODR Staff will attempt to contact the patron by telephone and email again to inform them of their account being delinquent and that late charges will begin to be added. This information will be documented on the correspondence in the patron’s file.
• (3) Once payment becomes more than 30 days overdue, a $50 late fee will be charged to the account for each successive week thereafter where payment has not been received. After 60 days of non-payment or violation of contract, a manager will make a third and final attempt to contact the patron and get their account updated. This information will be documented on the correspondence list in the patrons file.
  • a. If the patron believe they have been wrongfully charged, were not able to update payment information due to verified military duties (deployment, training, etc) a grievance can be filed. All extenuating circumstances will be reviewed by the Chief, Business Recreation Divisions.
• (4) If the account is not paid in full or the contractual violation is still not remedied within 7 calendar days after the 60 day notice, ODR will turn the items over to USAG Fort Hamilton Department of Emergency Services (DES) for removal or potential sale. Patrons then deal directly with DES to regain possession of their property.
• k. Standby lists are kept and maintained at ODR by priority ranks as listed in Section 5a of this SOP. All wait lists are first come, first served.
• (1) Patrons are required to provide their status, an accurate phone number, a point of contact for emergencies,email address, full name, and size of space that is requested. This information will be logged onto a standby list. It will be the patrons responsibility to contact the ODR facility if any personal contact information changes.
• (2) At the time a storage space becomes available, ODR staff will contact the first patron on the list that has a request that matches the length of space on the standby list. The facility will give the customer three (3) business days to respond and acknowledge that he/she would like to rent the space or decline the offer. The customer will then have two (2) business days to arrive at the ODR facility and fulfill all requirement for renting a storage space outlined in this SOP.
• (3) If the customer does not respond to the messages within three (3) business days, and/or fails to arrive at the ODR facility no later than two (2) business days after confirming his/her intent to rent the storage space, ODR staff will proceed by contacting the next available customer on the waiting list.
• (4) In the event that a patron fails to respond to a storage space that is offered within the defined time frame above, they forfeit their place on the list and will have to resubmit a storage application form.